Tickets
A support queue for player-submitted tickets, with a two-panel triage layout.
Layout
Left panel is the ticket list. Right panel is the detail view for the selected ticket.
Ticket list columns:
| Column | Notes |
|---|---|
| Ticket ID | |
| Status | Tag (open / in-progress / closed / reopened) |
| Subject | |
| Player Name | |
| Last Update |
Detail panel:
- Priority tag
- Assignee
- Status change buttons. In Progress, Close, Reopen
- Message thread. Admin replies and player messages, tagged by sender type
- Reply box at the bottom
Actions
- Mark in-progress. Moves the ticket to the admin's plate without resolving it.
- Close. Marks the ticket resolved.
- Reopen. Brings a closed ticket back into the queue.
- Reply. Type in the reply box and hit Ctrl+Enter to send.
Real-time
No WebSocket here. The list refreshes when you change status or post a reply.
Notes
- Sender tags in the thread make it obvious whether a message came from an admin or the player. Useful when you're triaging at speed.
- Ctrl+Enter sends the reply; plain Enter inserts a newline.